Privacy Notice

Last updated: 27 March 2026

  1. Who we are

    Legal entity: Greenway Energy Ltd

    Registered & trading address: 10 Hampton Rise, Harrow, Middlesex, HA3 0SB

    Data protection contact: The Directors, Greenway Energy Ltd

    Email: info@greenwayenergy.uk

  2. What this notice covers

    This notice explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  3. What data we collect

    Information you give us — such as your name, address, email address, phone number, and details relating to your enquiry, quotation, survey, or installation.

    Website data — limited technical and usage information collected through Squarespace and related website tools, such as pages viewed, browser type, and basic site activity.

    Project and customer records — information needed to prepare quotations, carry out installations, provide aftercare, and maintain business and compliance records.

  4. How we use your data

    • respond to enquiries and arrange surveys

    • prepare quotations and proposals

    • carry out installations and provide aftercare

    • manage customer records and communications

    • improve website performance and user experience

    • meet legal, regulatory, insurance, and accounting obligations

  5. Lawful basis for processing

    Contract — where you ask us to provide a quotation, survey, installation, or related services.

    Legitimate interests — for running and improving our business, managing customer relationships, and maintaining our website.

    Legal obligation — where we are required to keep records or share information to comply with legal, tax, accounting, insurance, or regulatory requirements.

    Consent — where consent is required, such as for optional website analytics cookies.

  6. Cookies, analytics & website tools

    Our website is hosted on Squarespace.

    We may use Squarespace’s website tools and basic analytics features to understand how visitors use the site and to improve performance and usability.

    We also use Google Search Console to monitor website visibility and technical performance in search results.

    We use Google Analytics (GA4) to understand how visitors interact with our website, including pages viewed, time spent on the site, and general usage patterns. This data is aggregated and does not identify you personally.

    Google Analytics may use cookies and similar technologies. These are only used where you have given consent via our cookie banner.

    For more information, please see our Cookie Policy and Google’s privacy policy: https://policies.google.com/privacy.

  7. Who we share data with

    We only share personal data where necessary and appropriate.

    This may include:

    • Squarespace (website hosting and contact forms)

    • secure email and IT service providers

    • accountants, insurers, or professional advisers where necessary

    • regulatory bodies, certification schemes, manufacturers, suppliers, or warranty providers where relevant to your installation or our legal obligations

    • Google (for website analytics via Google Analytics)

    We do not sell personal data.

  8. International data transfers

    Some of the service providers we use may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

  9. How long we keep data

    Enquiries and quotations: normally up to 12 months unless a longer period is necessary for follow-up, record-keeping, or legal reasons.

    Installation and customer records: normally up to 7 years, or longer where necessary for warranties, legal claims, regulatory compliance, or tax and accounting purposes.

    Website data: retained in accordance with the settings and retention periods of the relevant website tools and providers.

    We will not keep personal data for longer than reasonably necessary.

  10. Your rights

    You may have the right to:

    • request access to your personal data

    • request correction of inaccurate or incomplete data

    • request erasure of your data where applicable

    • request restriction of processing

    • object to processing based on legitimate interests

    • request a copy of certain data in a portable format

    To exercise your rights, please contact The Directors, Greenway Energy Ltd at info@greenwayenergy.uk.

  11. Complaints

    If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

    You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

  12. Security

    We use appropriate technical and organisational measures to help protect personal data, including secure systems, controlled access, and reasonable safeguards appropriate to the nature of the information we hold.

  13. Updates to this notice

    We may update this Privacy Notice from time to time to reflect legal, operational, or business changes. The latest version will always be available on this page.